Bose Central

AMPLIFIER REPAIR SERVICES

                                                                                                      TERMS & CONDITIONS


Return Policy

In an event where for any reason we are unable to repair your unit due to physical damages such as cracked boards, burnt integrated ICs or excessive water damages, your unit will be returned along with a full refund.
We offer a 30-day Money Back Guarantee on almost every product or service we offer. Please contact our customer service at customerservice@bosecentral.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:bosecentral.com (print RMA number Here) Ship to: Bose Central 2578 Enterprise Road, Suite 120, Orange City Fl, 32763. NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via e-mail to customerservice@bosecentral.com, or call on our business phone at  954-790-8442.
E-mail cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS/FedEx Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure
We suggest you contact our customer service first to determine whether the item was indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or e-mail is necessary!

90-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

One-Year Warranty
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior.

Manufacturer Warranty
Manufacturers sometimes offer additional warranty for the following products: Bose, Infinity Harmon Kardin. Customers should contact the manufacturer after warranty expires.

Lifetime Warranty
Lifetime warranty is given to all products advertised or labled Lifetime warranty on our website. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if bosecentral.com no longer stocks them. This warranty is valid only for the original buyer but not transferable. Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.

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